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Cancellation and Refund Policy

Welcome to Motoshare.in. As a platform that connects bike and car rental service providers with customers across India, we aim to facilitate an easy and seamless booking process. However, it is important to clarify that Motoshare.in is purely a connection platform and is not involved in any financial transactions between rental service providers and customers.

Please read our Cancellation and Refund Policy carefully before using our services.

1. Nature of Our Platform

Motoshare.in acts solely as a link between customers and rental service providers. We help you discover and book vehicles, but all rental fees and payments are managed directly between the customer and the service provider. As such:

2. Cancellation Policy

Since Motoshare.in is not involved in the financial dealings between customers and rental providers, all requests for cancellations must be handled directly between the customer and the rental service provider. The specific cancellation policies may vary depending on the terms set by the vendor.

3. Refund Policy

As we do not handle payments, Motoshare.in is not responsible for processing or issuing any refunds. Any refund requests must be addressed directly with the rental service provider with whom you have made the booking and the payment.

4. Verification of Rental Providers

We strongly advise customers to thoroughly verify the authenticity of the rental service provider before confirming the booking or making any payments. This includes:

5. No Liability for Disputes

Because Motoshare.in is only a platform for connecting customers and rental service providers, we are not liable for any issues related to:

All disputes, including those related to cancellation policies or refund requests, must be resolved directly between the customer and the rental provider. Motoshare.in cannot mediate or intervene in these matters.

6. Best Practices for Customers

To ensure a smooth and secure booking experience, we recommend that customers:

7. No Payment, No Responsibility

Since Motoshare.in does not collect any fees from customers or vendors, we have no responsibility for financial transactions. Customers must work directly with the rental provider to handle all monetary aspects, including:

Motoshare.in simply facilitates the booking process, and all financial dealings occur independently of our platform.

8. Changes to This Policy

Motoshare.in reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be reflected on this page, and continued use of our platform constitutes your acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please feel free to contact us via our website. However, please note that all issues related to cancellations or refunds must be resolved directly between the customer and the rental provider.

Email: support@motoshare.com
Phone: +91 990 574 0781

MOTOSHARE Guidelines for Renters & Partners

For Renters (Customers Availing Vehicles)

  • Always carry a valid driving license (matching the vehicle type).
  • Keep a government-issued ID (Aadhaar, Passport, or PAN) for verification.
  • Carry a copy of the rental confirmation (booking receipt/email).
  • Check for visible damages (scratches, dents, tyre condition).
  • Take photos/videos of the vehicle from all sides before pickup.
  • Ensure the fuel level matches what is mentioned in the booking.
  • Verify that the RC (Registration Certificate), Insurance, and PUC are present in the vehicle.
  • Drive responsibly and follow all traffic rules.
  • Do not allow unauthorized persons to drive the vehicle.
  • Avoid off-road usage, illegal activities, or reckless driving.
  • Always park safely and lock the vehicle when not in use.
  • Immediately inform the Partner and MOTOSHARE Support.
  • Do not attempt major repairs yourself.
  • If it’s a breakdown, use the provided emergency contact/roadside assistance.
  • File a police report if required (accident/theft).
  • Return the vehicle on time and at the agreed location.
  • Refill fuel to the same level as at pickup (unless otherwise agreed).
  • Ensure the vehicle is clean and free from personal belongings.
  • Take return photos as proof of condition.

Quick Checklist for Renters

  • Carry valid DL & ID
  • Inspect vehicle & take photos
  • Follow traffic laws
  • Return on time & refuel
  • Report accidents immediately

🚦Vehicle Rental Compliance in India – Allowed vs Not Allowed

Category Allowed to Rent Without Govt Approval? Examples Notes
Bicycles 🚲 ✅ Yes City cycles, MTB, Tandem cycles No registration or insurance needed.
Low-Speed E-Bikes / E-Cycles ⚡️ ✅ Yes Yulu e-bikes (≤25 km/h, ≤250W) Exempt from RTO registration, treated like bicycles.
Kick Scooters / Segways / Hoverboards 🛴 ✅ Yes (on private property / limited public use) Segway Ninebot, Razor e-scooters Allowed as personal mobility, but some cities restrict on roads.
ATVs / Go-Karts (on private land) 🏎️ ✅ Yes Adventure park rentals, race tracks Allowed only inside private parks/tracks, not public roads.
Cars (Private RC - White Plate) 🚗 ❌ Not Allowed Maruti Swift (white plate), Hyundai i20 private Illegal to rent without converting to commercial.
Motorcycles / Scooters (Private RC - White Plate) 🏍️ ❌ Not Allowed Activa (private RC), Royal Enfield Classic (white plate) Renting private 2-wheelers = illegal.
Commercial Cars (Yellow Plate) 🚕 ✅ Allowed (with proper docs) Dzire taxi (yellow plate), Innova (yellow plate) Needs commercial insurance, fitness certificate, permits.
Commercial Motorcycles / Scooters (Yellow Plate) 🛵 ✅ Allowed (with proper docs) Royal Brothers, Bounce fleets Must be registered under transport/commercial category.
High-Speed Electric Scooters (>25 km/h, >250W) ⚡️ ❌ Not Allowed (unless yellow plate) Ola S1 Pro, Ather 450X Must be registered as commercial for rentals.
Goods Vehicles / Vans 🚚 ✅ Allowed (with permits) Tempo Traveller, Commercial Pickup Vans Needs commercial registration + permits.

✅ Key Takeaways for MOTOSHARE

  • Allowed freely → Bicycles, low-speed e-bikes, small mobility devices.
  • Allowed with commercial compliance → Cars, bikes, scooters, vans (must be yellow plate + insurance + permits).

For Partners (Vehicle Owners Listing on MOTOSHARE)

  • Verify the Renter’s driving license & ID proof.
  • Confirm the booking ID/receipt matches the person.
  • Record the odometer, fuel level, and vehicle condition at handover.
  • Keep a checklist (lights, brakes, tyres, documents, spare tyre, tools).
  • Ensure the vehicle has valid insurance (comprehensive preferred).
  • Keep GPS tracking enabled (recommended for safety).
  • Store a copy of the Renter’s documents for record (as per privacy guidelines).
  • Clearly mention dos and don’ts to the Renter (e.g., no smoking, no pets if applicable).
  • Hand over the vehicle with adequate fuel (usually full tank or as agreed).
  • Provide the vehicle in a clean and well-maintained condition.
  • Set clear expectations for fuel return policy (e.g., same-to-same).
  • Inspect thoroughly at return with the Renter present.
  • Compare with pickup photos.
  • Report damages immediately to MOTOSHARE support.
  • If necessary, claim from security deposit or insurance.
  • Always document everything (photos, signed checklist).
  • Communicate all rules beforehand (fuel, timing, mileage limits).
  • Use MOTOSHARE chat or official channels for clear records.
  • Avoid handing over vehicle without verification of Renter’s documents.
  • Example 1 (Renter Precaution): A Renter once picked up a bike without checking tyre pressure. Mid-trip, the tyre burst, causing delays. Always check tyres and brakes before riding.
  • Example 2 (Partner Precaution): A Partner handed over a car without taking photos. Later, dents were found, but there was no proof. Always take timestamped photos/videos at handover & return.
  • Example 3 (Shared Responsibility): A Renter returned a car late at night but forgot to refuel. Since there was no clear fuel policy, disputes arose. Always set and agree on fuel return policy upfront.

Quick Checklist for Partners

  • Verify Renter’s documents
  • Document vehicle condition (photos, checklist)
  • Ensure insurance & PUC valid
  • Set clear rules (fuel, timing, mileage)
  • Inspect at return with Renter

MOTOSHARE Partner Compliance

Vehicle Eligibility

  • ✓
    Yellow Number Plate Vehicle must have Commercial Registration.
  • ✗
    Private (White Plate) Not Allowed Renting private vehicles is strictly prohibited.

Mandatory Documents

  • 📄Valid Commercial RC (Transport category)
  • 📄Valid Commercial Insurance (Self-Drive Rental allowed)
  • 📄Valid Fitness Certificate (FC) from RTO
  • 📄Valid Pollution Certificate (PUC)
  • 📄Applicable State Permit/License (if required)

Partner Compliance Guidelines

  1. Vehicle Eligibility
    • Only commercially registered vehicles (yellow number plates) are allowed on MOTOSHARE.
    • Private vehicles (white number plates) are strictly prohibited from being listed or rented on MOTOSHARE.
    • Partners must ensure that every listed vehicle complies with the Motor Vehicles Act, 1988 and the Rent a Motor Vehicle Scheme, 1989 (or relevant state regulations).
  2. Required Documents
    • Valid Registration Certificate (RC) under Transport/Commercial category.
    • Valid Commercial Insurance Policy (covering self-drive rental use).
    • Valid Fitness Certificate issued by the RTO.
    • Valid Pollution Under Control (PUC) certificate.
    • Applicable state transport permits, if required.
  3. Responsibility of the Partner
    • Ensure the vehicle is in roadworthy condition (brakes, tyres, lights, engine health).
    • Provide the vehicle in a clean and safe condition at the time of handover.
    • Verify Renter’s driving license and ID proof before vehicle delivery.
    • Use MOTOSHARE’s platform to maintain digital records of handover, condition, and rental agreements.
    • Immediately report any illegal use, accident, or dispute to MOTOSHARE support.
  4. Prohibited Practices
    • Listing or renting out a private (white plate) vehicle.
    • Handing over the vehicle without verifying the Renter’s documents.
    • Allowing the vehicle to be used for illegal activities or beyond agreed use (e.g., racing, off-roading, commercial goods transport).
    • Falsifying documents or hiding damages at the time of handover.
  5. Legal Consequences
    • If a Partner lists a private (white plate) vehicle:
      • The vehicle will be immediately delisted from MOTOSHARE.
      • MOTOSHARE reserves the right to permanently ban the Partner’s account.
      • MOTOSHARE will not be liable for fines, penalties, or legal actions arising from misuse.
      • In case of accidents or police intervention involving a private vehicle, the Partner will be solely liable for all damages, legal penalties, and third-party claims.
  6. Best Practices
    • Always keep the vehicle insured and serviced on time.
    • Maintain a handover checklist with photos/videos for every rental.
    • Keep a copy of the Renter’s driving license and booking ID for record purposes (as per privacy guidelines).
    • Clearly inform Renters of any special rules (e.g., no smoking, fuel type, mileage limits).